On April 21, our office will be changing the way we organize our patients in our electronic medical records system. This will affect our billing procedures, most noticeably in families with more than one child. Our new system will create an account for each child.
Here is how this change will affect you:
1. Each patient (child) in your family who has an outstanding account balance will receive a separate billing statement from us. Patients with a patient portal account* will be able to view their account status by logging in.
2. As you are aware per our Financial Policy, if an account balance is not paid by the due date on the original billing statement, our office will assess a $10 rebilling fee (for each subsequent bill generated). This fee will be applied to each patient’s account that is past due.
3. The next time you visit our office, we will ask you to re-sign our Financial Policy and HIPAA Policy documents, and we will need to re-scan your insurance card(s) for each child.
If you have any questions regarding this change, please contact us at 717-791-2680 and speak to any member of our billing staff.
* If you do not presently have a patient portal account for your child, we encourage you to enroll as soon as possible. This will enable us to communicate important information to you more quickly.